Dealing with health insurance providers can be a frustrating experience when it comes to getting claims paid on time. However being denied a claim payment does not mean your claim will not be paid, either partially or in full. We have outlined a few of the most common problems getting claims paid on time and offer some remedies.
First and foremost make sure you understand completely how your health insurance policy functions. Not all health insurance providers separate the same way. As an example are you require to cal your provider for out of network doctor visits? Do you have to be pre-approved for a specialist office visit. Secure your insurance policy details and look carefully at just what medical insurance coverage is in detail..
Understand any and all exclusions to your health insurance policy. If you have a medical history that has been excluded your claim will be denied.
More often than not claims are denied because of billing and coding errors. This is a common occurrence. Usually a phone call can remedy the situation, however what should be a short call may turn into hours of explanations with your provider.
You should insist that the customer service agent you have spoken to provides you with a date by which your claim will have been decided and ask that they call you back on that date if no resolution has been made.
Lastly you will need to be persistent beyond your reasonable comprehension in some cases. Insurance companies make money when they do not have to pay claims. You may find yourself having to document your every move to resolve your situation.
Calling your insurance provider and asking questions and notifying them of your intentions about your medical attention needs can sometimes result in avoiding all of this. Make sure you get a name , and claim number before you hang up the phone.